TERMS & CONDITIONS

PRICING INFORMATION :

ALL PRICES LISTED ON THE WEB SITE ARE IN US$

PAYMENT METHODS :

• SECURE CREDIT CARD ONLINE PAYMENT.
• WE DO NOT KEEP CREDIT CARD NUMBERS IN OUR DATABASE FOR YOUR OWN SECURITY
• WIRE TRANSFER , YOU CAN ALSO OPEN AN ACCOUNT WITH US BY TRANSFERRING AMOUNT TO OUR BANK AND WE WILL SEND YOU A SECURITY CODE TO USE WHILE MAKING ORDERS ONLINE.
• Western Union :
               Transfer thru any western union To :
               Hisham Zeineldein - Giza - Egypt
               And email the transfer # & security answer to :info@otlobward.com

CARDS ACCEPTED:

VISA – AMEX – MASTERCARD – DINNERS - Discover/Novus -JCB

DELIVERY & SHIPPING:

• A DELIVERY CONFIRMATION WILL BE POSTED ONLINE THRU "ORDER TRACKING" FEATURE ON THE WEB SITE
• ORDERS OUTSIDE MAIN CITIES WILL BE SUBJECT TO DELIVERY CHARGES, DURING ORDERING YOU WILL BE NOTIFIED BY DELIVERY CHARGES IN EACH COUNTRY.
• DURING CHRISTMAS, NEW YEAR & VALENTINE'S ALL ORDERS MUST BE PLACED 4 DAYS IN ADVANCE IN ORDER TO GUARANTEE DELIVERY.
• DELIVERY CONFIRMATION WILL BE PUBLISHED AFTER 24-48 HRS FROM DELIVERY.
• 7 P.M IS USUALLY THE LAST TIME FOR DELIVERY IN MOST OF THE COUNTRIES , IN SOME OTHER COUNTRIES TIME CAN EXCEED TO 10 P.M
  

SEND FLOWERS TO THE STARS POLICY :

• WE ONLY GUARANTEE THE DELIVERY OF YOUR ORDER TO THE STAR HOUSE BUT WE DON'T GUARANTEE THAT THE STAR WILL RECEIVE IT PERSONALLY.
• WE NEVER GUARANTEE THAT YOU WILL RECEIVE A REPLY FROM THE STAR WHEN YOU SEND ANY KIND OF GIFTS TO HIM/HER.

CANCELLATION & RETURN POLICY:

• NO REFUND IS ALLOWED ON DAY OF DELIVERY.
• YOUR ORDER CAN BE CANCELLED 48 HOURS BEFORE ORDER DATE & CUSTOMER SHALL BE ENTITLED TO A FULL REFUND.
• SHOULD PARTICULAR MERCHANDISE BE OUT OF STOCK, OTLOBWARD.COM RESERVES THE RIGHT TO REPLACE IT WITH AN ITEM OF EQUIVALENT OR HIGHER VALUE WITH NO EXTRA CHARGE.
• REGIONAL DIFFERENCES AND SEASONAL AVAILABILITY MAY AFFECT SOME COLOURS OR FLOWERS.
• SORRY WE DO NOT ACCEPT SALES RETURNS DUE TO NATURE OF GOODS.
• OTLOBWARD.COM WILL NOT BE RESPONSIBLE FOR LATE OR NON DELIVERY OF ITEMS ORDERED IN THE FOLLOWING CIRCUMSTANCES:
  • THE ADDRESS GIVEN IS INCORRECT
  • THE RECIPIENT OF THE ORDER IS NOT PRESENT AT THE ADDRESS GIVEN, AND THERE IS NO ONE ELSE PRESENT TO RECEIVE THE ORDER.
  • UNVALID TELEPHONE NO. FOR THE RECIPIENT IS GIVEN OR THE TELEPHONE NO. IS INCORRECT.